Part 5
Make Work Procedures Transparent and Integrated
Management of Products, Customer Fulfillment, Marketing, Sales, HR, Accounting, IT and Facilities
To Calmly Manage The Cycle of Uncomfortable Leadership Moments Make Your Work Procedures Transparent, Integrated and Instantly Accessible
Work Procedures provide managers and employees with context and understanding of the workflow across the entire customer life cycle. They consist of activities for:
- Product and Service Development innovation, development and management.
- Operations/Fulfillment to customers.
- Marketing Communications to build brand awareness and engagement.
- Sales to acquire, onboard, retain, up-sell, cross-sell, and win-back buyers.
- Human Resources to attract, engage and retain the right employees.
- Accounting and Finance to sustain viability.
- Information Technology to secure automate enablers of employees and customers.
- Facilities Management to enable on site and remote work.
Four Steps To Ensure Your Work Procedures Address Uncomfortable Leadership Moments
Step 1
Assess your process maps, step-by-step instructions, policies and guidelines connection to your plans and forecasts.
Step 2
Workshops To Review Measures of work activities and results, including gap analysis.
Step 3
Workshops To Build/Update product/service, applications, pricing, industry, geographic, customer and competitor plans
Step 4
Set-up Alignment Monitoring of changes that trigger updates to your work procedures.